Introduction and Purpose of This Policy
Sonic IPTV respects your privacy and is committed to user data protection and online streaming privacy. This Privacy Policy explains how we handle personal information when you use our website, purchase an IPTV subscription, request support, or interact with our online streaming and live TV service platform.
Information We Collect
Information You Provide
- Name and email address
- Billing and payment details
- Messages sent through forms, WhatsApp, or email
- Subscription selections and service requests
Information We Collect Automatically
- IP addresses
- Browser type and device type
- Operating system and language settings
- Pages visited, referral sources, and usage behavior
- Technical logs related to website and streaming access
Payment and Account Data
Some payment information may be collected or processed by our third-party payment providers. We may also store limited billing status, order history, and IPTV subscription account activity for business and support purposes.
How Information Is Used
We use information we collect for the following purposes:
- To deliver and manage your IPTV subscription and live TV service access
- To process billing, renewals, and customer support requests
- To improve streaming content delivery and website performance
- To monitor service stability, abuse, fraud, and account misuse
- To send account notices, updates, and promotional emails where permitted
- To analyze traffic, website performance, and user behavior
Third-Party Sharing
We may share information with trusted third parties when necessary to operate our IPTV service and website, including:
- Payment processors
- Analytics providers
- Hosting or infrastructure partners
- Customer support and communications tools
- Affiliates or contractors involved in service delivery
We may also disclose information where required by law, to enforce our terms, or to protect our business, users, or systems.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve usability, support analytics, and measure marketing performance. Essential cookies may help with login flows, security, and core website functionality. Analytics and marketing cookies may be used to understand traffic and improve the online streaming experience.
Please review our Cookie Notice for more details.
Data Retention Period
We keep personal data only for as long as necessary to provide the IPTV service, process payments, resolve disputes, comply with legal obligations, prevent fraud, and maintain internal business records. Retention periods may vary depending on the type of information involved.
User Rights
Subject to applicable law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of eligible data
- Opt out of marketing emails
- Ask questions about how your data is processed
Requests may require identity verification before action is taken.
Security Measures
We use reasonable administrative, technical, and organizational safeguards to support user data protection. These measures may include restricted access controls, secure payment workflows, and technical protections designed to reduce unauthorized access or misuse.
However, no online system can guarantee complete security. You use the website and IPTV subscription services at your own risk.
Children's Privacy Disclaimer
Our website and IPTV service are not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal data to us, please contact us so we can review and delete it where appropriate.